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lumio

Lumio support

Start with the quickest route to a fix.

Lumio is in a controlled beta. These self-service paths cover account access and the data controls available today.

Common support routes

Recover account access

Request a password reset without revealing whether an email is registered.

Reset your password

Export, restore, or delete data

Signed-in users can manage backups, exports, and permanent account deletion in Settings.

Open Settings

Understand data handling

Read what Lumio stores, why it is used, and which controls are available.

Read Privacy

Sharing with a partner or planner

  • Who can see a household? Only the people you invite to it. Your personal records stay outside the household — sharing one does not merge two accounts.
  • What can a wedding planner see? Only the event you invited them to: its vendors, tasks, milestones, and budget amounts. They cannot record or change payments, cannot reach anything else in your household, and cannot open documents you marked restricted unless you granted them individually.
  • How do I remove someone? Remove the member or revoke the planner from within the event or household. It takes effect on their next request — no waiting period, and no need to change your password.

Documents and uploads

  • Uploads accept PDF, PNG, or JPEG up to 10 MB and 20 pages. Larger or other file types are rejected before anything is stored.
  • Text is read from your document on Lumio's own servers, not by an outside AI service, and you always confirm the values before a record is created.
  • Uploaded files have a retention window and may be removed after it passes, so keep your own copy of anything you need long-term. You can also delete a file yourself without deleting the record it informed.

Before reporting a problem

  • Refresh once and confirm your internet connection is stable.
  • Note the page, action, and approximate time. The financial values themselves are not needed for an initial report.
  • Never send a password, sign-in token, backup file, transaction list, or screenshot containing private amounts.

Contact during the beta

If you joined through a beta invitation, reply through the contact channel that delivered it. Lumio does not currently offer live chat or phone support. Include your browser, device, the page where the issue happened, and a description with private financial details removed.

Security and privacy concerns

If you suspect unauthorized account access, reset your password first and then use your beta invitation channel to report the concern. Do not include credentials, session links, or financial records in the report.